Return Policy

Return Timeframe

  • Standard Returns: 14 days from the date of delivery
  • Electronics & Gadgets: 7 days from the date of delivery
  • Perishable Items: 24 hours from the date of delivery

Return Conditions

Items We Accept for Return
  • • Items in original packaging
  • • Unused and undamaged products
  • • Products with manufacturing defects
  • • Wrong items received
  • • Items not matching description
Items We Don't Accept
  • • Used or damaged items
  • • Personal care products
  • • Perishable goods (after 24 hours)
  • • Custom or personalized items
  • • Items without original packaging

Return Process

1
Initiate Return

Contact us within the return timeframe

2
Get Approval

We'll review and approve your return

3
Ship Back

Package and ship the item back to us

4
Get Refund

Receive your refund within 5-7 days

Refund Information

Refund Timeline
  • • Credit Card: 5-7 business days
  • • Bank Transfer: 3-5 business days
  • • Digital Wallets: 1-2 business days
What's Refunded
  • • Full product price
  • • Original shipping cost (if applicable)
  • • Return shipping cost (for defective items)
  • • Return shipping not included for change of mind

How to Contact Us

Phone Support

033 999 0 666 0

Email Support

support@karhoamarket.com

Business Hours: Monday to Thursday: 9:00 AM - 6:00 PM, Saturday: 9:00 AM - 4:00 PM, Sunday: 9:00 AM - 6:00 PM. Closed on Friday and Public Holidays (PST)

Frequently Asked Questions

Yes, you can return items within 14 days of delivery if you changed your mind, provided the item is unused and in its original packaging. Return shipping costs will be your responsibility.

If you receive a damaged item, please contact us immediately with photos. We'll arrange a replacement or refund, and cover all shipping costs.

Once we receive your returned item, we process refunds within 2-3 business days. The time to appear in your account depends on your payment method and bank.

Yes, we offer exchanges for items of equal value. Please contact our support team to arrange an exchange. You'll need to return the original item first.